gj99 Privacy Policy

gj99 ("we", "us", or "platform") provides a trusted online betting and casino service for players in Bangladesh. We place the highest importance on the privacy of our users and are fully committed to protecting your personal information.

This privacy policy explains what kinds of information gj99 collects about you, why it is collected, how it is used, who it may be shared with, and what rights you have over your information. By using the gj99.cam website, you agree to the terms of this policy.

This policy should be read together with the Terms and Conditions and Responsible Gaming policy, as they complement one another.

2.1 Registration and Account Information

When you create an account on gj99, we collect the following information:

• Full name
• Date of birth (for age verification — only for users aged 21 and above)
• Email address
• Mobile number
• User-chosen password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka — BDT)

2.2 Identity Verification (KYC) Information

To meet responsible gaming and anti-money laundering requirements, we may collect the following documents:

• National ID card (NID) or passport copy
• Driving licence
• Bank account details or mobile banking number (bKash, Nagad, Rocket, Upay)
• Proof of address

This information is used solely for verification purposes and is stored under strict security.

2.3 Transaction and Financial Information

We keep a record of every deposit and withdrawal you make, which includes:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction ID and status
• Bonus-related activity

2.4 Gaming Activity Information

To improve your gaming experience, we record:

• Game history and results
• Bet amounts and duration
• Win and loss statistics
• VIP level changes and cashback history
• Bonus usage and wagering progress

2.5 Technical and Device Information

When you use gj99, the following information is collected automatically:

• IP address
• Browser type and version
• Operating system
• Device type (mobile, tablet, desktop)
• Session duration and page visit history
• Referral source

3.1 Service Delivery and Operations

The primary purpose of the information collected is to provide you with uninterrupted, quality service. This includes:

• Completing account registration and verification
• Processing deposits and withdrawals (minimum ৳500, withdrawals typically within 1 hour)
• Managing gaming access and sessions
• Providing bonuses and promotions (such as the 200% first deposit bonus)
• Managing the VIP programme and providing cashback
• Providing 24/7 live chat support

3.2 Security and Fraud Prevention

We use information to ensure the security of your account and funds:

• Detecting and preventing unauthorised access
• Monitoring suspicious transactions
• Anti-money laundering (AML) compliance
• Detecting multiple accounts
• Enforcing responsible gaming limits

3.3 Communication and Support

We use your information to:

• Send important account-related notifications
• Send transaction confirmation emails
• Inform you about promotional offers and bonuses (with your consent only)
• Respond to customer service requests

3.4 Service Improvement

We analyse aggregated and anonymised data to improve the performance of our platform, plan new games and features, and personalise the experience according to user preferences. No personal identity is revealed in this process.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. gj99 uses cookies for the following purposes:

• Essential cookies: To maintain login sessions, manage security tokens, and remember language preferences.
• Functional cookies: To remember your gaming preferences and settings.
• Analytics cookies: To collect site usage statistics in order to improve the service.

4.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may prevent some gj99 features from working correctly, such as staying logged in. Rejecting analytics cookies will have no effect on your personal use of the service.

5.1 When Information May Be Shared

gj99 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

• Payment processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Game providers: Information required to operate games with providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe (typically an anonymous player ID).
• Legal obligations: Upon receipt of a legal order from a government or regulatory authority.
• Fraud prevention: With security companies and verification services.

5.2 Third-Party Obligations

We have data sharing agreements with our service provider partners that ensure they comply with our privacy standards. Third parties may not use your information for their own purposes.

6.1 Technical Security

gj99 uses industry-standard technology to protect your information:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted storage: Sensitive data stored on our systems (passwords, financial information) is kept in encrypted form.
• Firewall and security monitoring: Round-the-clock network protection and intrusion detection systems.
• Two-factor authentication (2FA): An additional layer of security for account access.

6.2 Organisational Security

Alongside technical measures, we also take organisational steps:

• Only authorised staff have access to the information they need (principle of least privilege)
• Regular security audits and reviews are conducted
• Staff receive data privacy training
• System access logs are monitored regularly

6.3 Response to a Data Breach

If your information is compromised for any reason, we will promptly notify affected users by email and take appropriate corrective action. If you notice any suspicious activity on your account, contact us immediately at [email protected].

8.1 Determining the Retention Period

gj99 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to comply with legal obligations.

• Active account data: Retained in full for as long as the account remains active.
• Financial transaction records: Retained for a specified period after account closure in accordance with legal requirements.
• KYC documents: Retained for the period specified under the applicable regulations.
• Gaming history: Kept for a specified period for audit and dispute resolution purposes.
• Marketing data: Until you withdraw your consent or until account closure.

8.2 Data Deletion Process

Once the retention period has expired or your deletion request has taken effect, we securely delete or anonymise your information in a way that prevents you from being identified in the future.

gj99 is a platform for users aged 21 and above only. We do not collect information from or provide any services to anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a person has created an account using false information and is under the age of 21, their account will be immediately closed and all associated information will be deleted.

If you suspect that a minor is using gj99, please notify us at [email protected].

10.1 Notice of Changes

gj99 may change or update this privacy policy from time to time. Whenever a significant change is made, we will:

• Update the "Last Updated" date at the top of this page.
• Send a summary of the changes by email to registered users.
• For important changes, confirmation may be requested at the time of login.

10.2 Consent to Changes

Continued use of gj99 after the updated policy has been published will be taken to mean that you have agreed to the changes. If you do not agree to the new policy, please request to close your account.